Frequently Asked Questions
Can you drink this stuff?
No, as great as it smells and is beneficial for your skin, this product is not made for consumption. Incidental contact between hair and your mouth is generally safe.
Do not intentionally drink or consume this product. It is intended for external use only.
Do you use natural ingredients?
Yes, we do our best to source our ingredients to be the most natural they can be and are happy to claim that our base, neat variant is a natural product.
What's the difference between "Neat" and a "Cocktail" variants of your products?
The main difference between a neat and a cocktail product variant is that a neat product is only using a base of natural oils and a cocktail product includes just enough fragrance oil that you can still smell the base whiskey with the modification to become something 'more.'
Can women use the oils?
Yes! In fact, we consider most of our offering unisex—but we are working on more specific focuses to reach this audience of customers best. But if bourbon is your thing, there's no reason an oil marketed as a "beard oil" couldn't also be used on the skin or hair, it's beneficial for both.
How do you store your oil product properly?
Keep it out of direct sunlight and avoid extreme temperatures. The glass bottles are lead free and food safe, but it doesn't hurt to take extra preventative measures as to not alter the base oil.
Shipping
Do you ship overseas?
As of now, we are only offering shipping within the continental United States.
How much is shipping?
Shipping rates vary dependent on weight and location by the shipping provider. We recommend drafting a mock order to see what generates during checkout.
What shipping carriers do you use?
We currently use UPS and USPS.
Returns
What is your return policy?
It's our goal to create products you love, but we understand if you are not satisfied with a specific product. However, due to the personal nature of our body products, we cannot accept returns at this time. Your satisfaction of our products is very important to us. Please contact us with your feedback and we will do our best to accommodate. The likeliness of a return will depend on the product type and cause for concern.
Please see the Exchanges & Damages section below for more details, as it may pertain to your request.
Exchanges & Damages
Exchanges may be available, dependent on the scenario. Exchange requests can be submitted for review by contacting us.
In the event that your order arrives damaged, please reach out to us with your order number and a photo of the damage within 2 business days upon receipt for an exchange – or merchandise credit – and we will send you a replacement as soon as possible. We review exchange requests on a case by case basis and will work with you directly if approved.
If an exchange is accepted, it would have to fall within 30 days of purchase.
How do I initiate a return or exchange request?
Get in touch with us. We review each case individually and will get back to you in a timely manner.
Refunds
Refunds may be available, dependent on the scenario. Refund requests can be submitted for review by contacting us.
Refunds (when issued) may take up to 10 business days to process. Upon receipt of returned products, Caskborn reserves the right to deny a refund if the merchandise does not meet our shipping and return policy requirements.
Discounts
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
Sales
Can I return items that were purchased on sale?
All items purchased from the sale section are final sale and may not be returned. Final sale items are only eligible for exchange or merchandise credit within 30 days of purchase. This policy also applies to all special sale events or promotions where the return policy indicates "Final sale" and "No exchanges" verbiage.
Contact
Still have questions? We're happy to help!
Contact us and we will get back to you within 24 hours.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have other questions? Get in touch with us at any time.